EFFECTS OF THE CENTRE MAKING MARKS & OF NAVARINO LIONS SECURITY 

PANIC AND/OR ROBERY

• Notice to direct action (100) and
• Done anything else printed on the customer's tab.

DISARMING UNDER THREAT (Ambush)

• Notice to direct action (100) and
• Done anything else printed on the customer's tab.

ALARM

In case of alarm signal reception:

• Informed the head of the space in the fixed or mobile phone.
• If the controller does not respond, will someone told by the others mentioned in the contract (the first to respond, in the order you entered them).
• It will update the Instant Action (100), unless the operator asked not to inform, ask password.

ALARM AND DISARM

In case of alarm signal reception, along with signal disarming:

• The user (client) should call the central station and to inform about the mistake, saying, when asked, the security code or you do not remember, one of the emergency phones. This will avoid unnecessary alarm of direct action and emergency phones.
• In case the client will not update the main station, Telephone in space to see if it was a mistake (the user must wait for the phone by the operator of the hub to be confirmed and not to leave the area). If there is no answer to inform immediate action (100) and emergency phone numbers.
• If answer ask, anyway, to give us the identification code. If you give us the correct code, do not do any extra energy.
• If you do not know the password, ask the party's name and the name of one of the operators and the phone. If the answer you give us is not convincing, telephone in one of the operators of the site and act according to the orders we get.

ALARM DURING ARMING AND/OR DISARMING

We do the same actions referred to in case of alarm and disarmed by the user

ATTEMPT OF DISARMING WITH WRONG PASSWORD

When someone tries to disarm the alarm and take keyboard violation mark:

• Informed the head of the space in the fixed or mobile phone, and if not answered, will someone told by the others mentioned in the contract (the first to respond).
• It will update the Police (100), unless the operator asked not be updated.

FIRE

In case of fire shooting mark:

• Phone in the room to see if it was a mistake. If answer asking the name of the responsible person and the security code and follow the instructions given us.
• If in space there is no answer, we try to first contact the emergency phone. If someone responds, asking his name and security code and follow the instructions given us.
• If we can not communicate with anyone notify the fire department (199).

MEDICAL HELP

If signal reception for medical assistance:

• Follow the instructions on the client or tab:
• Telephone in room and if answer, follow the instructions that will give us.
• If in space there is no answer, we try to contact the emergency phone. If someone responds, we report the incident, asking his name and security code and follow the instructions given us.
• If we can not communicate with anyone notify injury (166)

CONTROLLED ARMING / DISARMING

• Where controlled arming, if we take the arming signal the scheduled time, phone in room and ask when it will close. No closing signal but expect to receive the arming signal the time will tell us. 
• If there is no answer, telephone the owner or emergency phone numbers and inform for not receiving the signal.

DISARM:

• Where controlled disarming if we do not get disarmed signal the scheduled time, notify the owner or someone else responsible for the delay in disarming.
• If disarmed outside schedule update in any case the owner or someone else responsible.
• If we fail to contact anyone call you to direct action (100).

BROKEN ALARM

If we mark "Siren Fault", we inform the owner or someone else responsible.

POWER OUTAGE

In case of power failure signal reception:

• If the interruption of power possible from 07:00 until 12:00 in the evening, waiting for two hours without doing any action. If during this time no power is restored, the operator of the site shall be to discontinue if he does not respond to inform someone of them listed on the tab.
• During a power failure the system operates with batteries. Therefore this should be done at regular intervals service and change batteries.
• If the interruption of power made from 12:00 at night until 07:00 in the morning, do not directly do nothing unless there is a drop in battery or requested by the head of the space.
• Inform the person in charge of the area the next day, if we do not get reset voltage.
• If we fail to contact anyone, we try again at regular intervals.

LOW BATTERY

In case of receiving the low battery signal:

• If the voltage drop of the battery come from 07:00 am to 12:00 pm, without prior power failure, the operator of the site is updated for the voltage drop if he does not respond update any of these listed tab.
• If there has been a power failure and the voltage drop come from 12:00 at night until 07:00 in the morning, do not directly do any action unless requested by the head of the space or it refers to the customer tab.
• Inform the person in charge of the site the next morning, if we do not get restore the battery voltage.
• If we fail to contact anyone, we try again at regular intervals.

SILENCE TIMEOUT (NOT CONTACT THE AREA)

If your system does not communicate with the reception center for more than 24 hours, damage the phone line or system failure, then:

• If lack of communication seen from 07:00 am to 12:00 pm, check first if we get another signal. If we did not get, we update within a reasonable period of time the owner and the installer, unless otherwise indicated in the tab.
• If lack of communication seen from 12:00 at night until 07:00 in the morning, check again if we get another signal. If we did not get, we update within a reasonable time before the owner, if the space is a professional, and if it is a home, inform the owner and the installer the next day morning, unless otherwise stated in the client tab.
• If we fail to contact anyone, we try again at regular intervals.

ΕΝΗΜΕΡΩΣΗ ΓΙΑ Ο.Τ.Ε ΚΑΙ ΕΝΑΛΛΑΚΤΙΚΟΥΣ ΠΑΡΟΧΟΥΣ

For proper and direct communication of the alarm system to the central station will be informed by the company or installer you put the alarm system, to make the necessary actions so that the alarm system to continue to communicate seamlessly with the central station and To avoid possible communication problems when:

• Change fixed telephony provider
• Convert the PSTN connection of OTE to ISDN or ADSL
• Do any work on the cables of OTE, call center or alert

After switching or line type (ISDN or ADSL), should in any case be tested Commis-
society of the alarm system to the central station, to confirm proper operation.

ATTENTION

• Central Station Navarino Lions Security, just like any other station accepts calls only and does not determines the way of communication or to the charges and has no liability if the account on your phone is increased. For better communication we suggest the use of lines of OTE or, in the alternative provider to request communication channel with features identical to those of OTE
• Alarm systems operate with the highest possible safety when using the traditional fixed telephony (PSTN). If the alarm system is connected to another provider or other telephone line, such as ISDN or "Voice Over Internet Protocol" (VoIP), can not function effectively as the classic fixed telephony, thus the alarm to call several times central station, without being able to communicate with him, resulting in additional charges for which we are not responsible.
• If your equipment is VoIP or ISDN and no back-up battery or not connected to a UPS, during a power failure your system will not be able to transmit the information to the center receiving alarm signals, thus reducing security system. Also, the same can happen when the connection of the Internet, which is more frequent than that in the fixed telephony.